Enterprise Rent-A-Car

Renting a car from Enterprise was so easy, they didn't try to sell me their insurance or should i say why i needed their insur. we upgraded my car it was painless, so i would rent from them again..

Renting a car from Enterprise at Sky Harbour was a pleasure. No obnoxious upselling, clean very low mileage auto, very friendly personnel. I will definitely use Enterprise again.

Have rented from Enterprise at Phx many times!

Friendly and professional staff every time!! Efficient and hassle free pick up and return!!

Rental car in AZ was great. Currently renting a car in San Fran that smells like something died in it. Embarrassing for when picking up clients. Call the SFO rental location talked to Holly and she assured me a manager would call asap. It's been 12 hours no call. Very disappointed

The customer service is great when you are paying for a rental, but if you need a little help from them, the service isn't so great.



After dropping off my rental during non-business hours, I mistakenly put my personal keys in the car instead of the rental keys. Unfortunately by that time I was not in the immediate vicinity. As soon as I had realized my mistake, I contacted an agent at the enterprise location and was told after explaining the situation that it should be no problem sending the keys back to me. He took all of my information along with a description of the keys and informed me that I would receive a call the next day. That call did NOT occur. I mailed back the keys right after the phone call so that they would be shipped to the company ASAP.



I called again and was placed on hold. The THIRD time I called, I was then instructed by the automated phone recorder that I needed to go to a specific website. Why there isn't a link on the enterprise.com website that sends you directly to lost and found website is beyond me.



I filled out a form AGAIN (first verbally/second written) with my contact information and a description and finally received a call abt. 24 hours later. They stated they had found my keys but that I would need to PAY to have them shipped to me.



Customers have to pay TWICE. Once to ship your property to you and AGAIN to have their property shipped back to them. I understand that ultimately it was my mistake in switching the keys. However, Enterprise is focused on making a profit any way they can instead of helping out the customer and providing a service that would entice them to rent again with Enterprise. At the very least they could have an option where you can drop off the keys at a different enterprise location, send a prepaid envelope to the customer or have some sort of coupon/reimbursement system. I am going to have to think about renting from them again. In the end it is the little things that make or break a deal/company.

I have to say again and again...Enterprises makes it easy and trouble-free to pick up your rental. I love the personal assistance you get to get you started. This last time I could not figure out the syncing of my phone to the car...and they helped me sync up my phone. Love that personal touch.

As always, Enterprise service was fast, efficient, pleasant, and trouble-free. The service person determined that the car we were assigned was not ready to go out and immediately to us down the line to another--no hassle.

They are the textbook of example of what great service is all about!! They are the very epitome of what all service industries should strive for.

Fantastic rental ,great little fiat ,asked for mini-cooper but more please with

Fiat

A very successful trip to Phoenix thanks to the friendliness and help of the Enterprise staff. We would not even think of using anyone else!