Advantage Air Mechanical

Advantage Air is definitely someone you should call if you need your air conditioning fixed. They were able to squeeze us in a day early and even made it out to our house an hour before they said they would be able to. This was so helpful because it was 108 degrees so the sooner our air got fixed, the better. The tech had our air up and running within 20 minutes. He was able to explain the problem in terms I could understand. I would definitely use their services again, and reccomend them to anyone who needs their help!

After writing this review, I will file a complaint to the BBB. Not an honest company. DO NOT HIRE! I repeat... DO NOT HIRE! They will not fix the problem but instead, demand for the $60 co-pay, then sell you an uneeded service, i.e. (cleaning,etc), and if you do not give in to their selling tactics, they will leave without fixing the real problem. American Home Shield (AHS) contracted Advantage Air Mechanical who then dispatched a technician, Mike, who is supposed to fix my 10 yr old A/C-Heater located on the roof due to a burning smell coming out of the registers. Without even opening the panel (where the evaporator coil is located); Mike immediately concluded that the reason for the burning smell is that the evap coil is dirty and impacted and requires cleaning. The technician attempted to sell (my naive wife) an unnecessary service for $300! If Mike only took the time to open the panel, he should have seen that the evap coil is clean because I do the cleaning maintenance myself - quarterly! (Mike only opened the opposite panel where the blower motor is located at. I can immediately tell because of his oily finger prints he left on the panel). Mike also reported to AHS that there is no air filter installed in the return-air duct. This is so untrue and a total fabrication. The truth is Mike did not go inside my house and did not check the return-air duct filter. In fact, I have invested in the most expensive filter available in the market and that I change the filter monthly. I've always buy the 3M Filtrete High Performance filter for $20 each. I've also mentioned this to Mike and he told me that I am just wasting my money and instead 'advised me to buy the inexpensive $1 filters. I do not use cheap filters because dust particles passes through it that can possibly accumulate on the evap coils. Mike also came without the diagnostic tools. He just wrote on the service order that it needs a control board and "POSSIBLY" a Blower Motor. Mike based his diagnosis from what we reported to AHS (burning smell). Because my wife refused his unneeded cleaning service, he left and reported to AHS that the evap coil is impacted and no filter is installed in the return-air duct. As a result of his actions, AHS declined service to my A/C-Heater. I am now disputing Advantage Air Mechanical's false reporting. A very dishonest company. Next time I have a problem with my A/C, I will make sure to AHS not to contract Advantage Air Mechanical. They just damaged their own image.

I am having the same problem I am hearing in these reviews, Rude employees, I I called them to book an American Home Shield warranty appt on Thursday after not hearing from them. Appt was for Friday 4-6pm - no call, no show, and of course no one answering phones over the weekend even though their website claims they have a live person to talk to 24/7/365. Still waiting....

My family are thankful for Advantage Air. I want to thank Advantage Air Mechanical for the excellent job they did in installing my furnace and air conditioning system. They provided us with options that we could afford and a brand that we were comfortable with and preferred. We also love the savings on our uelectricity bills and gas bills. They are a great Air Conditioning company here in Tucson and believe they are one of the better companies around

Did a great job. Technician was very professional and did a very thourough job. Was very impressed and most certainly will use again!!!!

ANY company with unresolved BBB complaints should be used with caution!! Check their BBB page as I am not the only one who has had EXTREMELY sub-par service!



Advantage Air Mechanical was called out to fix a cooler that was not working. They did not fix the cooler and my tenant was forced to live in a house that did not have any cooling for the summer because Advantage Air Mechanical did not fix a simple problem. I filed a complaint to the BBB after trying to reach a solution with their customer service agents and they refused to refund my $60 even though they did not fix the actual problem. They argued that they fixed a broken water line and that was the only thing they were called out to fix. However, my tenant simply called for them to fix a cooler that was not working and had no way to know that the problem was the water line. However, in addition to the water line, the belt running the fan was too loose which meant that after Advantage Air Mechanical came out, the cooler was not actually fixed, which was their responsibility to ensure!!



BBB Complaint

Service provider came to home to fix nonworking evaporative cooler but cooler did not function properly after repair, with the average temp 95oF.

I use American Home Shield for my home repairs, especially when I am away and unable to do the repair myself. I was out of the country and had 3 tenants living in the house paying full rent. One of the tenants noted that the evaporative cooler did not run the way it used to, so we called a technician from Advantage Air to come and fix the cooler. The technician came on June 24, 2010 and my tenant paid him the $60 copay for the service and he left saying that the job was done. However, during the next weeks the house kept getting hotter until the average temperature was over 95 degrees during the day. My tenant refers to that summer as the "summer of hell" because of the intense heat. She promptly called another company to remedy the situation and replace the belt, which was too loose. After I returned I called Advantage Air to explain that their technician had not actually solved the problem and the customer service woman said there was nothing they could do and it was unfortunate that my tenants had to live in such an unbearable house. Both the repair and the customer service was unacceptable and since the company never fixed the original problem, it seems that I should not have to pay them for their services which led to a literally unlivable environment for my tenants.



They refused to refund the $60 copay and responded by saying that it was my tenant's fault for not calling back, even though she did call back several times. They further went on to say that we invented the problem of the loose belt and said that that problem didn't exist.

I had AAM come to my house because my unit was dead. The Service Technician that came to my house did a great job. He immediately realized what my problem was and he was able to get a quote from his office for the repairs. I had an event that I was hosting at my house and I could not afford to be in a hot house with 100+ people. They took my situation and made the best of it and they were out that day with a new compressor and a motor and they got me up and going. FAST SERVICE, DONE RIGHT

I had them come out and work on my air condition unit and I was very happy with their customer service. I was pleased with the service man that came to my home and I was even more happy when he told me how I could save money with a new thermostat. The price was below what I had thought and I even called around after he left and other companies were more. I could not have asked for a better experience. I will recommend them

I had AAM come to my home over the weekend and my house was hot!! I could not get a hold of my regular service company and I called AAM and they were very professional and even with a swamped weekend with all of their men working and fully booked: they were able to schedule me in and I was so very happy. The service man came to my house and the unit was all iced up and he was able to thaw it out and change my filter for me and get me back up and going. This company most certainly knows what they are doing. I am thankful that AAM came out and I can proudly say they are my new service company.

I'd give ZERO stars if I could for their ZERO service!!! I contacted my home warranty when my A/C went out. My Home Warranty Company assigned Advantage to do the repair. I too called Advantage (because I didn't want to wait for them to call me hours later!). They were rude and said they were busy. I called the morning of July 1st. They scheduled me for July 3rd between 5pm and 7 pm. Well, they called 5 minutes before arriving at my home to say they are on their way, leaving a messafe on my VM. I got home from work at 4:30 BECAUSE THEY WERE SCHEDULED 5-7pm, only to find a "sorry we missed you" not on the door with the time 4:20!!! I have called them numerous times, leaving messages. The Home Warranty company tried calling them only to reach their VM each time. I even text messaged the repair guy. We have already had to spend 3 days in a hotel because it is over 94-95 degrees in the house! NOW the home warranty company said Advantage won't be out on Sunday SO I have to wait 2 more days for Advantage to call me to reschedule. So 2 MORE days of hotel bills just till they can tell me how many more days to repair the A/C. ADVANTAGE AIR MECHANICAL IS PATHETIC !!! DO NOT WASTE YOUR TIME OR MONEY !! NO SERVICE !! NOT ON TIME !! DO NOT SHOW UP DURING SCHEDULED TIME !! TOO LONG TO SCHEDULE AN APPOINTMENT IN THE FIRST PLACE !! This SORRY company should be responsible to picking up the hotel bill until they can get it repaired since it is THEIR fault they did not come as scheduled!