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Rise Broadband (formerly Digis)
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Reviews
I love the customer focus. The tech answered all my questions and was very polite.
We chose Digis based on price alone. You get what you pay for and we've been unimpressed. Remember Digis is wireless so you will not be getting the speed and reliability you would get from a hard wired service (that are also usually much more expenxive). One very high note is the person that came to do the initial install was awesome. He did fast clean work and it worked right off the bat. Watch out for the usage limits; they aren't clear on the data limits.
We had Digis service for about 3 years. Overall the internet service was good. The customer service was always excellent.
Sometimes it seems like we experienced slowdowns when streaming HD content at busy times though. Although we paid for the highest 15mb/s download tier, we rarely received these speeds. Using the speed test tool on Digis' website we usually averaged between 6-10mb/s downloads.
We also ran in to problems with their 250gb monthly data cap. We would get warning emails every month advising of the additional charges that we would incur if we went over. Once we got the monthly email we would have to stop using the internet until the next billing cycle to avoid extra charges.
We eventually left Digis for a new provider in our area that offers speeds of 50mb/s and no data cap for the same monthly payment amount.
If I had a penny every time digis went down I would be rich. If u decide to go with digis expect it to go down 15-20 times a day!
Details
Phone: (866) 923-4447
Address: American Fork, UT 84003