S & R Auto of Wendover

AVOID THIS PLACE! They are a bunch of CROOKS! I have never seen such a bunch of savages trying to rip people off on cars that break down near them. They ordered a part for our car, and we decided we wanted to tow it home because their repair costs were outrageous and we couldn't afford it. They told me it was a $700 cancellation fee when the part only costs $836. They told us that $700 restocking fee multiple times. I called and spoke with someone the next day and he said it was a %20 percent restocking fee. They wouldn't give me the name of the company they ordered it from to check the actual price and restocking fee price. They also ordered the parts BEFORE they had a signed authorization, about 9 hours before. They also charged a $100 office fee. What the heck!? An office fee!? They should've paid me for the amount of times I had to call to get through to them after they had my car! CROOKS! DO NOT GET ANYTHING DONE THERE. GO TO SLC OR THE NEXT TOWN WEST!

Avoid at all costs!



The short story: In 30 years of life I have never met a more unprofessional, predatory company than this one. Don't allow your money to go to crooks that don't even pretend to take care of you. You are better off lighting your money on fire and watching it burn than giving it to these pirates.





The medium length story. My wife recently experienced the death of her mother (who lives in Cali.) We moved out to California shortly before her passing of terminal cancer in a rushed fashion, leaving one of our cars back in Utah. A family member broke down crossing the salt flats, and State Farm decided to tow it to these guys.



After a week of calling them every other day, and talking to a teenager (with babies crying in the background?) who kept telling me "the mechanic is busy" or "out" and "Can I call you back tomorrow?" They finally gave me a diagnosis. $750 for a timing belt !!!! (and "there might be other stuff wrong with it, but they have to fix the timing belt to see first") . That sounded high to me, I remembered being quoted in the $300's back in Salt Lake a year ago, and I mentioned that to him. He told me "normally when people quote you that low, they aren't giving you a warranty, and they are making you buy the parts yourself..." I would like to know what planet this kid thinks we live on. I have never, ever, had an auto repair shop request me to go get the part, because that is something that they normally round up the cost of, and make a little extra money. What a dummy. I called him on that, and then he said "Well, we are just small shops out here, and we can't provide the same types of prices as in Salt Lake." After I hung up with him, I called 2 other shops, one in SLC and one in Wendover, that both quoted me in the $300 range.



So, to make a long story short, I paid them a $50 diagnostic fee, found another mechanic willing to pick it up and fix it, and I told them to get it out into the parking lot for him to pickup. When I asked if the other mechanic (called "The Shop" in Wendover) could just go inside to get the keys, he said "No, we are going to leave the car unlocked and just leave the keys in there somewhere." REALLY! You can't even do me the basic courtesy of locking my car until he picks it up! It's just sad that people like this exist. I hope this review steers people away from these uncaring, shady people.





BUYER BEWARE!!!! STAY AWAY!!!