Cascade Autocenter

I recently brought in my 2017 Subaru Impreza for a tune up and diagnostic/repair on my thermostat.

When I received my vehicle back. They told me everything they completed on my vehicle(including tire rotation). I immediately noticed my tire pressures were not within specification, and they read the exact same pressures prior to bringing the vehicle in. This was evidence that my tire rotation was not completed, nor was it even thoroughly inspected, as stated in my paperwork.

Their technician also overfilled my oil by 1 Quart, which can damage the motor. They did not call my warranty company for the repairs needing done, which the repair would have indeed been covered under warranty. Saving me money.

Instead, David in Subaru Service Dept. brushed it off like he did not want to deal with the warranty company.

I left the dealership with my vehicle, and about a week into driving noticed my vehicle is STILL experiencing the same issues with the thermostat. When I called to speak with them, I was made to feel like I was in the wrong for noticing these major discrepancies. I brought my vehicle in for a second opinion from a different maintenance shop, and they diagnosed/fixed my issue right away. They also found the discrepancies with my vehicle listed above.

Eric, the manager of Cascade Subaru Service, wrote me a check that covered only the diagnostic and thermostat repair. I appreciate the gesture but based on my experience that is not satisfactory to me & I will never go back, as I do not trust them. Their service center will claim to do work on your vehicle when it was not done, and you will be charged for it. This has me concerned for other's safety, costly vehicle repairs, as this dealership is not trustworthy.

Their efficient maintenance of my car and fulfilling the service plan is appreciated. Nothing for improvement stands out in my mind.

We purchased a 2013 Chevy Volt and could not have had a better experience. The past times we have purchased new vehicles made us reluctant to go through the ordeal again, but the experience we had with Cascade Auto Center and Randy definitely changed our minds about that. We thank you for making buying a new car fun again.

Keep doing like they are. They make me feel that not only my business but I, as a person, matter to them.

This body shop did an excellent job making repairs on my 2012 CTS coupe. Thank you so much, if I ever need your service again I will come back here.

I needed service on my car because my breaks were not working correctly. So, I called this business and not only did they take care of my right away, they were to let me know if there is other problems with the car as well.

I brought in my 2012 Cadillac SRX for oil, filter, tire rotation and overall check. I was told it would be an hour, but they had the task completed in 40 minutes. Rod Hensley was friendly and most helpful in keeping me informed. I am totally satisfied and will definitely be back in the future.

Members of my family and I have been purchasing vehicles from Bill Miller for many years. He is the sole reason that we keep coming back to Cascade Auto Center and not even looking at the dealer here in Moses Lake. Over the years Bill has become not only a trusted auto salesman but a friend as well. As long as Bill is there, you will have my business.

2010 Chevy Traverse. Fast, good service. Good Customer service and attitude from the service writers.

Brought in my 2013 Cadillac SRX for the first warranty oil change. No issues with that which was done to my satisfaction. It would have been a nice gesture to see that the car was washed or a token given for a car wash. To me, this was not Cadillac service.