Yellowpages.com

UPDATE 2/3/16 Thank you to Manager Thomas Smith (YP midwest) for helping us out with our dilemma. We appreciate YP helping out the Mom and Pop business in our area of the U.S. (FYI Ca.)

We are not your largest revenue generating customer.

2 years in a row YP has listed our ad incorrectly. Our first rep was based in Ca. but now we have been switch to a different group. In 2016 YP placed the wrong address in and 2015 they gave us a partial refund because they totally got the ad wrong and their rep admitted it.

This year (Here we go again). I have the letters and my Verizon phone records and e-mails to prove everything I am typing. There is no exaggeration on our part.

1) Received letter on 12/6/16 (letter dated 11/17/2016) that we had to make changes to our account by 12/5/16. The dates I typed are correct. I called YP.

2) Called 12/7/16 and spoke to our "new" rep John M. at extension 4291611 (800)-479-2977 and asked what is going on. He was nice and explained that we had until 2/10/17 to make any changes.

3) We have now e-mailed him and left a voice mail message because we want to make changes due to alterations in our business model. Our e-mail outlined the changes we wanted but we have not had any feedback or response from him.

YP's track record with us is not good. I contacted customer support (they were nice) and explained our situation. The reference number of that call was 10029127. I am still awaiting ANY type of contact from our rep via e-mail or voice mail on the changes we submitted.

At this point we will need to cancel our account so that we don't pay for something that doesn't help us. I am not amused, I am not happy, I am a professional who expects some sort of customer service by MY deadline that was set by YP.