AAA Family Move

Short version is that they took 4 hours to load essentially a one bedroom apartment, they packed my flat screen TV and it arrived completely broken like it got dropped, on pickup day they told me replacement insurance would be an extra $2k (buy it or you'll only get $0.60 a pound for whatever they break), they didn't unwrap anything other than the sofas, they didn't put the furniture back together that they took apart, their owner called several times before the move and was rude, he called during my 13 hour drive to demand I pay half of the remainder, they called to tell me I would have delivery "in a few hours or the next day" and never showed up, called the next day and showed up 3 hours later (no 24 hour notice), and the bookcase was tagged as a medium box when the actual medium box is MIA with $200 worth of uniforms in it.

I would never recommend this company. Moving is stressful, don't make it worse by hiring AAA Family Move.

If considering using AAA Family Move, make sure you understand their business model: bid low, then aggressively add last minute extra charges the day of move, expecting you to pay up under the stress and time pressure of moving day.

We booked them partially due to their competitive price, but mostly because they promised a quick transit time - 2 days compared to as much as 13 days from the competition.

We expected to pay additional fees for several added items not on the inventory. What we did not expect: On the day of the move, part of the crew began immediately loading the truck while one man did an inventory and began reviewing with us a list of extra charges (MOST OF WHICH WAS PREPARED BEFORE THEY ARRIVED, BUT NOT SHARED WITH US PRIOR TO ARRIVAL.) Extra charges ranged from $75 each to wrap large items (mattresses, chairs, couches, etc) for protection (contrary to the contract, which listed this as included), to added charges for items they claimed were oversized or fragile. The inventory listed 85 boxes. They counted the smallest boxes first (some no bigger then a toaster); once reaching 85 boxes, additional (largest) boxes would cost $100 each or more. We asked them: is this typical? The response: most people just go along with the extra charges. We didn't - cancelling the move and contract.

The company did live up to their promise of a full refund. We were just stuck with finding a last-minute alternative.

While doing research on moving companies, I was concerned to find a AAA Family Move positive review that was actually written by the owner (without noting his relationship with the company). I pushed aside this ethics red flag; my mistake.

Called around to about 5 different moving companies to get rates and availability to help my younger cousin move into her new place. This was a last minute move. Aside from the fact they had open availability, which was convenient for her situation, they offered the best rates. I can say that their service was exceptional. They came on time, and the staff was friendly and professional. They handled my cousins things with care. They didn't do us like Uhaul and other local companies i won't name, have done me in the past, with nickel and dime-ing for gas mileage after they quoted a different amount. If you're in the area, and need a move, I would go with this company for sure.

Anthony with AAA Family Move really went above and beyond what was required of him. My wife had many fragile collectible plates as well as dishes and antique bowls. None of them were broken or damaged! I would recommend this company to anybody who is moving long distance because they act like it's their own goods being moved. Thanks AAA Family Move for a job well done!

Anthony and Gus moved for us yesterday and did a fabulous job! They're professional, polite, and punctual! On short notice they provided great service.

Aaa family movers are just fantastic. They helped me move on a short notice on a weekday and it was raining heavily. Excellent service and they took care of most of the stuff very efficiently in a timely manner. Just hire them and dont think back. Highly recommend them. Two thumbs up ���� ����

Very honest people end very professional with reasonable price.!!! :-) . I will recommend everyone who move local or long distance to use this company. Thanks AAA Family move !!!

The movers very well took care of our things. Even the fragile glass items were moved intact. I am very happy with their service and would recommend them.

Excellent service and they made our moving effortless. Very professional and amazing people!!! I moved yesterday within Kansas City and they were very honest, punctual and affordable price. I had already recommended their company to my friend who also hired them to move and I will continue to recommend my other friends due to their excellent service with affordable price. Thank you AAA family move for your amazing service and I really appreciate it.

Such an amazing service. Very professional and so so sweet. Moving from Missouri to California. They cared for our belongings as if they were their own. I would highly recommend them!