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- General Info
- Since we started building Aspen Spas in 1991, we've been guided by a simple philosophy: Design hot tubs for comfort, performance and flexibility Ć¢ā¬ā and build them with the best components available. In short, we make hot tubs that we would want to buy ourselves. Discover for yourself the relaxing and invigorating benefits of Aspen Spas Ć¢ā¬ā designed to fit every body.
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- BBB Rating
- Services/Products
- Hot Tub Repair, Pool Equipment, Bathroom Accessories, Whirlpool Bath Equipment.
- Payment method
- debit, check, all major credit cards, financing available, travelers checks
- Neighborhoods
- Forest Park Southeast, Southwest Garden
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- Other Information
Services: Hot Tub Repair
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Reviews
We loved our experience buying a spa at Aspen Spas. The sales staff helped us through every step of the process: answering our questions but not every pressuring us. We settled on a Pinnacle GS and we love it. The routine maintenance is not as difficult as I thought it would be.
We just got our spa delivered Monday 2/18/19. We absolutely love it! Our experience with Aspen was wonderful. We met with Dan 3 times before we decided to purchase and he was patient and not pushy everytime. He walked us through the ins and outs and answered all of our questions. The Saturday before you get your spa delivered they offer a spa class, which I would highly recommend. Delivery went very smoothly, and after set up the installer went over the chemicals again.
We just had our spa delivered and it is wonderful! The people at Aspen are so easy to work with. No hassles what so ever. Great people and a family owned business with an American made product.
On Monday the great people of Aspen Spas delivered our new Arcadia Spa. Our original Avalanche spa we first purchased from them 17 years years ago finally was upgraded and boy was it an upgrade. In STL or in the surrounding midwest the ONLY place to look for and purchase a spa is ASPEN SPAS! You can shop all the other places if you want but in the end ASPEN is where the educated, savvy consumer buys. They have the best quality and you can customize your spa to what your taste is. More jets, lighting, sound system, salt water, fresh water you get the idea. If you can dream it they most likely can do it, your very own custom MADE IN St LOUIS MO spa!
I purchased a spa from Aspen. It was a pre-owned Aspen BRAND that had been refurbished by them in their shop. It was also delivered and installed by Aspen. Problems began right away. It leaked. They "fixed" it under the six month warranty. Then it leaked some more. And some more. And again. Then a pressure filter problem. They had to return at least 5 times. Once the warranty expired the motherboard failed and had to be replaced. The tub STILL LEAKS!
BEWARE... Now I get an email offering me 50 dollars to write a good review for them. Give me a break!
We realize that no one likes to have to pay for service after their spas are out of warranty, but we fixed your spa and sold you a new motherboard at a drastically discounted rate. If there is some other issue we need to address, please feel free to call or email us and we would be happy to schedule a free service call to determine what the problem is. It should be evident by the other reviews that we do everything in our power to take care of our customers.
Before purchasing a spa I called independent spa installers and technicians and asked for recommendations.
Aspen Spas and Sundance Spas were both highly recommended.
I went with Aspen since they had a spa that matched my budget.
I've been happy with the spa, and the service and I would not hesitate to recommend them.
I highly recommend purchasing your spa from Aspen Spa, I purchased my first spa from them back in 2000. The spa has been great and works perfectly after 12 years of use. I have referred several friends how also have purchase spas from Aspen.
They offer great customer service, products and easy to work with.
Great place to buy a spa. Very helpful and go out of their way to provide the best services. Only local manufacturer of hot tubs and their prices are hard to beat. Sure you can get one at your local big box store but don't hold your breath for warrenty service.
We've been dealing with them for over 3 years you can't go wrong
We purchased our spa about 3 weeks ago and it was delivered this week. It is amazing. I love the fact that the tubs are manufactured in our area. The staff was very friendly and extremely helpful with all of our questions. I highly recommend Aspen Spas to anyone looking to purchase a hot tub.
You can buy a spa anywhere. Most are probably ok. But when you buy one from a quality manufacturer like Aspen you not only have a great spa but you get awesome service too. We moved and left our Aspen Spa for the new owners to enjoy. This our second spa. Our first Aspen spa was around 8-10 years old. We had a pump problem once and it was replaced under warranty promptly and heat regulator another time. We called service a couple more times and we were able to solve the problem over the phone and there was no charge. You wouldn't buy a car you cant service. I wouldn't buy a spa if you couldn't get the service you need promptly. The other thing that convinced me is that it is built right here in St Louis and is family owned. Its hard enough to find built in the USA so when its easy as this and makes sense, and I went to Aspen for my second Spa. Great company and great people to work with.
Details
Phone: (314) 328-6008
Address: 4609 McRee Avenue, Saint Louis, MO 63110
Website: http://aspenspasofstl.com