Infinite Cycles

Nice store, but the service sucks! I dropped by the other day to pick up a Schrader valve adapter. There were 2 sales/service guys there and 2 customers looking at bikes. It was my first time in the shop, so I just looked around for about 15 minutes checking out the store, looking at the bikes and for a valve adapter. While I was looking 2 moms popped in with their kids and they just stood in line waiting for some assistance. One mom looked at her watch a couple of times and because the sales guys were oblivious to others in the store, she took her daughter and left. The other just continued to wait.



I wasn't too pressed for time, but it looked like a long wait so I excused myself and asked one of the salesmen if they had an adapter. He looked at me incredulously and said "I am with a customer, you'll have to talk to him" (the other sales guy). I apologized and walked over to the other guy. He heard the remark, but didn't respond. I was just looking for a yes or no as I didn't see any adapters and I didn't want to keep waiting if they didn't have any...



I waited another 5 minutes and then realized that me or the moms had no value in this store. We were looking for "stuff" and they paid no attention unless you were looking at a high $$$ bike. I decided it would be quicker to drive to Pleasant Grove or American Fork. AF was closer, so I ran down to the Bike Peddler. They had numerous customers and several sales guys and several techs working away. A salesman helping others greeted me and asked how they could help. I told him I just needed the Schrader valve adapter. He called back to the tech who handed me one. The salesman excused himself for a moment to ring me up real quick and I was out the door in about a minute.



So why 2 stars instead of 1? Infinite has a nice store with nice looking high dollar bikes. They just have lousy service and in one case, a very rude sales guy.



I wont be going there again... EVER!