Second Opinion Plumbing, Heating, and Air Conditioning

A Terrible Experience!
My Home Warranty company contracted with this outfit to service my central air conditioner
I had to wait all week for them to come out
When their Tech finally arrived he looked at my thermostat/unit and told me I needed to call AHS back before he could service it
He didn’t think the previous Tech had done a good job plus he had another call to make
The Tech told me he would return later that day to add freon and seal the hole behind my thermostat
I waited until after 1:30 then called their office to find out what time he would be arriving
Since I had been told I was “next after his current call” over 3 hours ago I wondered
Their office informed me that AHS had in fact cancelled my appointment and their Tech would not be coming back out today
I immediately called AHS who denied cancelling said appointment
I then called the office back asking where the Tech was and when I could expect him back
I was told he was on his way back to OKC
Since I have a contract with AHS and they contract with this vendor (didn’t do their job); I
I then had no choice but to pay out of pocket to get my AC unit running correctly
After 15 phone calls and waiting all day for this company I hired a local and reputable heat and air company to resolve my issues
I found this company to be unreliable and unprofessional
I would not recommend using them for any heating and air needs

Nancy T.
Thank you for the free checkup on my HVAC system. Neat and courteous.

Great company, awesome service! Very happy the warranty company sent me to them!!!
Thunder UP!!

I have very good experience with First Time every time I use their company. Customer service is number 1 with them. They are polite and actually care about their customers. My whole family uses them. First Time recently came out to check out the damage on recent storms to my system. They didn't try to swindle me into buying a new system, just told me exactly what I need to have repaired! Great company, if any wants my recommendation feel free to email me at : nicholasreed81@yahoo.com
God Bless everyone!

Not a bad company but be ware of an abnormal number of reviews, especially all close together (friends or club?). The tech thought that some leak repair would fix the problem for $700 instead of needing a new system. But it stopped working and they came back and said it needed a whole new system. The next company (ironically the 2nd opinion company) said that leak repair never works in the high side, which this was. The first company said they'd take $200 off a new unit but the unit was still around $7k and the 2nd company offered it for about $5k.

My time is valuable to me and time windows are hard for me to manage. The Second Opinion technician, Mark, worked very hard to ensure I knew when he would be there. He went the extra mile to make sure I understood any delays and what he needed to repair my system. Thank

They are very reliable and honest. They did a great job. My problem is now fixed. Theor price is very reasonable, especially for someone who doesn't make a lot of money.

Mark, Tech came by and arrived later than scheduled. He offered no apology. He wrote on invoice that air filter was dirty and it was placed 2 days before his arrival. Doubt he checked it. He never did tell me coils needed cleaning, but saw this on invoice after he left. Nothing on invoice about compressor. But was told compressor out. I verbally opted for new compressor, told it would be two weeks. Called AHS/repair coverage and Second Opinion a week later to ensure service set up. AHS told me that Second Opinion had never called. I was quoted prices at visit stating they were costs after tech claimed having called AHS in truck. Prices quoted seemed quite high and that is why I carry AHS to reduce cost. AHS is sending another company out as they do not feel I received good representation from S. O. Also, an owner from other company told me that the bar in box outside placed in backwards so unit could not be turned on.

I have never written a review on any company, but people need to be aware of the partial service and money loss that most likely will come from doing business with them. They are not willing to even call you in advance for an arrival time ( as if you have 4 hours to sit around and wait on service in this busy world) . I had an line "unclogged " 2 days ago, paid the tech ( whom was very nice ) but the problem still persist. When the company was contacted, they said they couldn't have any out for approx 1 week , but they sure have time in their "busy" schedule to come within an 1 hr when you request initial service !! A co-worker of mines had the same problem. There's a reason they changed the name from 1st Time Around to Second Opinion, hmmm!! Be careful!!!

Not sure what is up with no new reviews. What happened to this company? 0