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louis1971

02/23/2010

Overall
Absolutely terrible experience...

I'll summarize and let you draw your own conclusions: Picked me up at 10:30am, for a 5:40pm flight. Driver just put out cigarette as I got in vehicle so it stunk terribly. Wiring harness for seatbelt assy melted to the floor. Seatbelts in van were all disconnected. Got jockey'd back and forth at multiple stops. On pickup, driver was about 30-40 minutes late. When he arrived, he barely spoke English and chatted on the phone in front of me for 10 minutes before even acknowledging me. I then had to wait at airport for 2.5 hours for 11 other people coming off of other flights. After all 11 people arrive, we go to van and no one even helps the elderly woman carry her bags. We all pack in to van while he leaves my luggage sitting outside in the snow. 10 minutes later (and no heat) another car arrives and I have to climb over people to get off the van and go in to another car. Etc.. Needless to say, I'll never use them again.

Details

Phone: (860) 229-7796

Address: 147 Broad St, New Britain, CT 06053

Website: http://www.wislaexpressct.com