Cracker Barrel Old Country Store

I met some close friends for brunch at this Cracker Barrel in Lithia Springs on today, September 29, 2022. There were people ahead of us, so our names were added to the wait list. All of a sudden, the electricity went out. Some of the people left, but we decided to stay. The manager came and apologized to us and offered us coffee, which we accepted. We were able to sit down . She explained what was available for us to order, so we did, and the food was delicious. Our waitress, Kiora went above and beyond to make sure we were okay. The manager also lit the oil lamp to give us more light. The lights finally came back on, but we had such a wonderful experience.
I just want to say thank you for your hospitality and great service; not to mention a delicious meal.
Frankie Moss #highly recommended#good food#good ambiance#friendly staff

The MOD "Laura" is not what I would call a manager.

When a customer (me) is on their 1 hour lunch break and they place their order with the server (Kierra) and 30 minutes after ordering they bring out the meals for the other guests and at that time inform me that they are out of what I ordered as a manager, it is not your job to tell me I should have ordered Meatloaf because it is already cooked and available. If I had wanted Meatloaf I would have ordered it.

Your server should have notified me at the time she put the order in that you were out of the Baked Chicken instead of waiting until everything else was done.

You as a manager should have tried to resolve the problem instead of making it worse.

Because of the lack of concern for customer satisfaction on the part of not only from the server but the manager on duty, Cracker Barrel in Lithia Springs, GA will Never have to worry about satisfying me as a customer again (this also goes for the other ladies that didn't have lunch today because of this situation).

We work only 2 miles from your facility but we will make it a point to drive right past the Cracker Barrel that we use to frequent at least 2 times a week.



The service has dropped over the years we have been going. But it has now reached the lowest point possible and I know we are just a few consumers but word of mouth travels fast especially in an office environment and believe me everyone here will know about this experience.