Apex Alarm Systems

Unfortunately, this is a very bad review. I say unfortunately because they actually did a good job for us when we had their service for over 4 years. The problem appeared when we attempted to discontinue our service.



While we had signed a 1 year contract with Apex Alarm Systems and happily used their service for over 4 years, when we contacted them in order to discontinue service they claimed that the contract was still in force and we would have to pay for 6 additional months of monitoring that we would not actually be using. They based their claim on an-automatically renewing-contract...something which is apparently the stuff of unscrupulous health clubs and other similar scams.



The owner of Apex Alarm Systems did offer, out of the kindness of his heart, to forgive the debt if we allowed him to come into our home and retrieve some parts from the system, which we agreed to do. The appointment was set, we were standing by, and nobody ever showed up. The sold house closed a week or so later and we moved on.



Several weeks after this, a bill came to our new address which showed that the tech was dispatched on the wrong day, if at all. We called the owner and tried to discuss the issue in order to come to a reasonable agreement, with no success. We finally realized that Apex Alarm Systems had no intention of ever coming into our house to take back the (now used) parts...which are probably worth $20. They really just wanted to hassle us until we paid them the money in order to move on with our lives.



I STRONGLY recommend to anyone reading this to RUN AWAY from Apex Alarm Systems in Kenosha WI. At the very minimum, read the fine print and refuse to sign an automatically renewing contract with Apex Alarm Systems in Kenosha Wisconsin or anyone for that matter. They probably won't point out the renewal clause, but if they do it will likely be after they've installed everything so watch out!



***EDIT TO ORIGINAL REVIEW***



BUYER BEWARE - I logged into this site several months after my original post and discovered that the owner of Apex Alarm (JimPasc) had left a number of 5 star reviews of his own company, and claimed that my review was untrue. Today I logged back in to find that he appears to have recruited (a cousin/brother??) Larry P(ascucci??) to leave a 5 star review on his behalf as well. I suspect Mr. Pascucci can create an infinite number of different screen names to leave positive 5 star reviews of his own company...and this should be the first red flag to anyone interested.



***Simply beware and do your homework***Also you can go to the Wisconsin BBB website and read in detail the complaint with proof via emails, phone calls, dates, etc***



BEFORE you let them install anything in your home...please look at your contract carefully. I guarantee that buried somewhere in the fine print, probably on the back of the contract, is the auto renew clause. Refuse to do business with Apex Alarm Systems unless they agree to strike this clause. Or better yet, go elsewhere for your alarm needs...and beware, ***Apex Alarm Systems also appears to go by the name Alarm Detection Systems***. Same address but different phone number.

Apex Alarm Systems is a wonderful company to work with, I personally have dealt with the owner of company over the last 30 years, they have installed security systems in my last two homes and my place of employment with never an issue. If a alarm went off in the middle of the night on a weekend, it was nice to have Mr. Pascucci's cell phone number when the need arises to call him to reassure me on the best way to handle the situation. (Good Luck trying that with a large corporate out of town company), This past year we needed to install security cameras at work and there was never a second thought on who to call for expertise in this field and that was Apex, they came through with a well thought out plan and had the job completed in a week. Great Job as always, and I must say it feels good to deal with a locally owned and family operated business.