Shell

I really enjoyed the services here. I brought my car in for an oil change, tire rotation and smog. Everything was done in 45 minutes. I hung out and talk to the service writing in their waiting room the entire time. John's a really good guy, I'll becoming back to see him again. I had a coupon so that helped too, great prices. I recommend you check it out for yourself some time!

Service awful, overpriced and employee who took service request was very rude.

I brought my car in at 12pm for an oil change. I was told that my car would be next as soon as a service bay opened up. No one else was waiting for one at the time. I came back a half hour later, and the car still hadn't been touched. I was told that the manager bumped my car for another one which arrived after I did. My car was finally ready 1 hour and 10 minutes after I arrived.

This station was excellent. They had great customer service and their gas prices are consistently cheap. I had a repair that "needed" to be done which was getting into the thousands from other shops, but when I took it to Northgate they were able to not only diagnose the issue (which was extremely simple as it turns out) but didn't charge me for the experience. The other shops were about to make me replace several parts, but Northgate was honest and my issue was resolved. I'll be going there for any repairs (and gas!) I need in the future.

Don't go there for any work on your car or especially for smog. They charged me $12.50 just to check my codes when I told them in advance they would need to check them before running smog. I have NEVER been charged just to check codes ANYWHERE. It demonstrates that their attitude and policy is to get you for every penny they can.