B & R Auto Wrecking

Very poor customer service!. B & R has problems returning messages and lack of follow through during my experience dealing with them for the last year. I won't be using them again.



I WOULD NOT RECOMMEND THIS PLACE . Customer service and follow through is KEY. I believe they could use training in

this department.. (I get the feeling customers are not important to them.)

i love this place.lots of inventory

yeah sure it might be a jumbled affair but persevere and you will be rewarded

I highly recommend B & R for their excellent service and quick response. Their prices are also very good. I plan on calling them again in the future.

I was having a huge problem tracking down an IAC valve for an Integra amd not having any luck. Jeff at the eugene location was amazing at not only helping find it but also gave me an awesome deal. Went above and beyond what he had to help. Thank you very much. I would recommend everyone to these guys. Its the first place I call.

this place is HUGE!!!!! a ton of inventory!!! for how big this place is the organization is amazing.. i'm real impressed .. the sale staff is very professional and are extremely knowledgeable.. I did a change over into my toyota and they where able to get all the parts and for cheap!! i will be a life time customer. KEEP IT UP B&R !!!

we were driving thru town when my serpantine belt tensioner broke. they were closed but called the manager who authorized them to stay and pull a part to fix my truck. saved me a hotel stay. wish we had that kind of service back in my home town.

I ordered a center consul for my car at the beginning of December. I received my part broken and had to bring it back. After calling ahead of time I drove to B&R off of Prairie Rd. and Hwy 99W all to find out that whomever I had talked to was wrong and there was no part to be found. Nobody took responsibility for this mistake! Another sales rep reordered my part and said it would be in their store within 3 days. I called ahead again just an hour before arriving at their location. AGAIN, no part was there and no one took responsibility. The front desk staff member pretty much shrugged his shoulders and again claimed no responsibility for what had happened. He smugly gave me my money back (without me asking) with no apology or even a slight explanation for my inconveniences. EVEN after I made it clear that it was the third time driving to their location under false pretenses! He didn’t even try to order me another one! I’ll get my parts elsewhere until these guys get organized. Get it together B&R.

Time isn’t cheap and neither is gas.

Never have I seen an establishment as organized as B&R. The staff was very friendly and efficient. Definetly recommending them to my friends.

Very friendly and professional. Staff was helpful and organized.

I drove by this place and had to stop since I deal with them up North. What an organized and professional team of employees. Like there other 5 stores, they have alot of inventory and all the cars are computerized so I can find exactly where it is. Alot of parts are already out on the shelf, but I wanted to go look since I am a car nut. Friendly staff, great selection, and they always save me money.