Cindy's Tailoring

I always use Cindy for alterations and have had nothing but the best results at a phenomenal price! Wonderful customer service, wonderful people and the only place I would ever go. :)

Well, I have been going to Cindy's since I moved here in 2005. I will never go back. A few months ago, I had two pairs of dress pants hemmed. One of the hems came out and I took them to Cindy to have it redone. She stated that the hem was not her work, not her thread and she did not do it. I stated that, yes, in fact, she had done the them....she again stated the same thing. I could not believe the audacity of this woman. I was very upset as I have loved all of the work that she has provided me over the years. Obviously, she lacks customer service and honesty. I am very saddened by the fact that I had to write this review but I will never go back. Be warned.

I took a bridesmaid dress there to be altered per a recommendation of a friend and needed it in a rush. They said is was only a $2 charge for a RUSH service, which I thought was crazy cheap so I assumed the prices would be reasonable. After she did the fitting, she told me it was going to be $102 because it had to be taken in drastically and hemmed, so even though I thought that was a bit much, it had to be done. I went to pick up today and she only hemmed and took in the top, not the bottom. So now it looks dumb and once I asked why, she didn't do the bottom, she said it was $40 more and she didn't know I wanted that done?! What?! Of course I wanted that done!!! AHHH. Then as I am paying I notice a stain, that was not there when I dropped off. I mention it and she said it looks like my 3 week old nail polish that had rubbed off. OK no. Then she said it was maybe some lotion I was wearing...umm no. So then she tries to get it out and I notice on the other side by the seam, another stain. She tried to tell me it was chalk. The lady is crazy! I asked for a 20% discount to pay for RUSH cleaning and she said no. I then called my cleaners and asked for the price of an unknown stain removal and then told her that was how much she was going to take off. What a mess...don't use them. I took my dress to the cleaners and they said she was way over priced!!! Horrible service and way over priced!!