Poll, Jed T, MD

I took my five year old son in for a routine eye examine. I checked with the office and my insurance company several times and was assured our appointment was covered at 100%. My insurance company asked me to remind them to bill it as a routine eye exam, which I did upon arriving at the office. The nice ladies at the front desk assured me that that wouldn't be a problem. We waited probably 15 minutes before we were called back. Then one of the assistants quickly looked at my sons eyes through a machine. (about 2 minutes) We were then brought back into a different room where he could be asked what letters were on the wall (another 2 minutes). We then waited for a very long time for the doctor to come in. He spent probably another 5 minutes with us. Before I left I talked to the kind ladies at the front desk and told them about the appointment and my son's diagnosis, and once again reminded them that I wanted it billed as a routine eye appointment. They again assured me that it wasn't a problem. Two weeks later I got a bill in the mail from my insurance stating that I owed the full amount. I called SelectHealth and asked them what happened. Apparently Dr. Poll's office had not billed it as a routine eye appointment. But the lady who I spoke to told me that it wasn't a problem, she said to just call the office and have them re-bill the appointment as a routine eye exam and to put the diagnosis secondary. She said they would know the code and it would be an easy fix. So I called Dr. Poll's office and explained to them what SelectHealth had told me. After several phone calls they refused and were unwilling to re-bill. I am now stuck with a $200 bill for 5 minutes with Dr. Poll. I worked in a medical office and was a billing specialist for several years. This problem could be fixed in a matter of seconds, and the insurance suggested it and would approve it. I would not recommend Dr. Poll to anyone!!! They lied to me and are unwilling to bill as they said they would.