Heritage Property Management Services

Heritage is managing the HOA office my property belongs to. But They have no website, no email, nobody answers the phone all the time, no voice message available linked to the HOA office in public so I can't pay my HOA fee on time because I don't live there and I couldn't travel because of covid. They are hiding themselves in every way. Then they reached out to me through collection to extort extra money from me and ruin my credit! In my whole life I can never imagine a company can operate in this unbelievable and ridiculous way! It has caused me huge trouble and emotional pain. I would give them -100000 star if I can.

The repeated failures of Heritage Management Company in the performance of its duties and responsibilities are a slap in the face to all of the homeowners of Westminster Subdivision. On behalf of the homeowners, the advisory committee has brought forth the following concerns and nothing has been done to resolve these issues below:

a. Adding more flowers to the flower beds at the entrance sign along with removing the dead flowers that were attacked by Japanese Beetles.
b. Ensuring that the leash law is enforced on loose pit bulls roaming the community.
c. A solution to keeping nonresidents out of the community pool.
d. A solution to stopping long term illegal parking on the streets within the community by homeowners.
e. Resolution of an illegal driveway cut into the entrance of the subdivision by a home on Salem Road.
f. Posting speed limit signs (25 miles Per Hour) on all Streets
g. Failure to perform monthly violations drives
h. Failure to renegotiate contracts every 6 months

Heritage Management Company has also failed to provide the requested information below to the Westminster Advisory Committee after repeated requests for Information considered vital in the performance of the duties of the committee.
a. Violation Reports for August, September, and October 2021.
b. Reserve Study.
c. Itemized line-item report for the 2022 Budget.
d. All information pertaining to the new housing development.
e. Information if there is going to be an increase in the 2022 dues.
f. The amount of the yearly increases to Heritage Management Company in Management fees since the inception of them managing our community.

As a community, we would like to request an immediate replacement of the Heritage management company with a new management company. A new management company that is better suited to manage and support our community by listening to our concerns and finding solutions.

trash is all over the apartments now... and music is so fricken loud you cant think straight what has happened a year ago this wouldnt be permitted or do they just single out certain ppl. for i have been wrote up when my trash fell out of my outside storage closet and was also told to move if i couldnt keep down the music ..... i am in 642 Grandville Crt. NE and two floors below me look like a dumpsite the music is insane what the hec is really going on!

Over the years that Heritage has managed a particular property there have been several occasions where we were not paid do to their lack of communication with their own accounting department concerning vendor proof of insurance/COI. They are constantly asking for W-9's and COI when it should be on file. It is the only company that we've been with for over 10 years that constantly ask for these documents and withholds payment when they cannot locate them without letting the vendor know why they are not being paid.



My company provides janitorial services for a property that this company manages and we did not receive payment for November until January with lots of complications in getting there. February's invoice was not paid until the end of April; lots of runaround, and confusion on the part of the manager.



April's invoice is due by the end of the month and we are now being told that it will be mailed in 5-7 days from the 29th of the month, but the deadline is the 31st. The manager Lisa Lewis and her manager Tammy Quinn have NOT returned my phone calls concerning payment. Three days later we received an email stating the 5-7 day wait for April payment. Unexceptable!


We've been in business since 1991 and have never had such a hard time in getting our invoices paid, we have NEVER had to experience such un-professionalism in the 23 years in business-NEVER.
The current manager twisted her stories around about payments so bad that we had to start recording the conversations.

The worst company in history. Try returning phone calls, emails or even getting a website that works. Or try having manners. You guys make the world seem like a terrible place

Rated them "Not the worst" because I'm sure there are others out there who are worse.
Homeowner for nearly 3 years. Very unresponsive to questions. Although some employees are great (Kenea on the phone), they do not respond to questions about our subdivision in even close to a timely fashion; if they respond at all.
We may drop them as our management agent because we (my neighbors and I) are SO dissatisfied with their customer service.
As an example, they dinged me for non-compliance for leaving trash cans out when I don't even have any trash cans and then wanted me to dispute the issue with my Board of Directors. I question how well trained their "inspectors" are.

You are just cool, professional and you keep it moving- Tamara, more than most, knows what I have endured professionally and personally over the last three years; therefore, I can only write: You always keep it real!

Here's wishing you all the best and thanking you for the great work you've done at the RW (having lived there for 6 years, spent 2 yrs on the board, and a year as a landlord; I think I'm qualified to say you and your company are the best things to happen to the property since it was conceived).

We really appreciated what you guys do to keep things looking great and running smooth in the community!

Thank you once again Jessica.  You have really been a breath of fresh air.  Thank you for all your follow up and professionalism.  Please let me know who I can send a customer satisfaction letter to paying compliments to your level of service and attention to detail.