Computers Plus

This place is awful.

I had a common dell xps problem where my laptop would turn on but my monitor would stay blank. I took my laptop to computers plus and they charged me $120 to do a re-flow of energy. After receiving my laptop back it seemed to be working fine, that is until I tried to listen to music. They had neglected to hook up my speakers! Professionalism at its finest. This warning sign should have turned me away completely, but 5 days later the some problem happened again. Since I had already invested $120 into them I took it back. They did another re-flow for free this time, but once I got home and turned on my laptop I noticed a little bubble in the corner telling my my touch pad and finger print readers were not connected. Once again they neglected to even check to see if they had hooked everything back up, but then it got much worse... Taking it back, for now a third time, was the biggest mistake. I took it back right before class and they said it would be done by the time I was out. I mean come on all they had to do was hook a few things up. It took nearly 5 hours for them to finish it. When I picked it up he told me that my laptop started disintegrating.... Also he did not know why the touch pad and fingerprint reader were not working. The worst part was that he had put clear tape on the outside of my case to hold it together, and then offered me the cheapest mouse I have ever seen because he could not deliver a complete and professional service. They had basically ruined my laptop and created even more problems then I had once I brought it in for them to fix it. The monitor went blank again so I took it back because now I figure they can't mess up anything else. Also I can't afford to buy a new one and with finals coming up I need it now. They call me about 5 days after I bring it in and he says verbatim, "Your laptop is finished. It is time to bury it. How much is your budget?" After they had ruined it they tried to sell me one of their own. When I back in to demand my money back and take my laptop to a competent computer repair service, the technician who had been working on it would not even come out of the back to talk to me. It was 20 minutes before they were about to close and he said he would be finished putting my laptop back together in 30 minutes.

Go somewhere else, they have no idea what they are doing.

And they will not own up to the problems they will create for you.

I got my Laptop fixed here for a portion of what everyone else in the area wanted to charge me. It was a very professional environment, and the gentlemen that works there was a great help. I have refereed several people to Computers Plus of Kennesaw and I will continue. I know where I'm going Christmas shopping!!!