Pep Boys

I setup an appointment to replace both of my headlights on my Mazda3 over the phone. He said it would be around $40. I show up for my FIRST appointment a few days later and am told from the same guy it will actually be $100, no less. Slightly irritated, I said ok. As I'm checking out, he says he gave me a discount which brought the total to $40 (strange?) and mentions that the driver side light works but has a connection issue and needs a new pigtail which can only be ordered through a Mazda dealership. I pay, go out to my car, and the driver side light is out. I walk back in, tell him the driver side light is out, and he proceeds to tell me he'll look into getting a new pigtail (I thought he couldn't order one?) and let me know when it arrives. I don't hear back from them. I call them back about a week later and they say they have the pigtail. So I show up for my SECOND appointment, 20 minutes goes by, and that same guy comes over to me a bit nervous. He tells me that the box the pigtail came in was empty. He said another appointment could be setup and I'd be promptly taken care of at the cost of the pigtail only. Against my better judgement, I agree. Again, I don't hear back from them. After another week, I call them back and he says he has the pigtail again. I go to my THIRD appointment, and do you know what happens? The pigtail ISN'T THE RIGHT SIZE. That guy is now embarrassed, extremely sorry and practically begging for me not to freak out. I keep my cool and calmly tell him that I will accept his offer to install the pigtail for free now and setup a FOURTH appointment. FOUR APPOINTMENTS TO FIX HEADLIGHTS. Of course I don't hear back from them again and I decide to never ever go back and I suggest you don't either.

Went in for a car inspection. The moron doing the inspection didn't know a screw from a bolt. I left from there after failing an inspection for window tint headed to minekie and passed for my legal window tint. I wouldn't trust them to check my tire pressure if they can't do something as simple as an inspection.

So when here to have them remove a screw from my tire needless to say they didn't do the job i payed them to do

If you do business with a place long enough, you will have issues. As a manager at a large multi-brand car dealership I can say that the times that you do wrong by somebody is how you differentiate yourself with how you do right by them. My girlfriend was planning to take her truck out for her first time (we're both proud Nissan owners) with my off-road club for a night ride on a Sunday. On the Friday before, I picked up a nice set of Hella's for her. One of them was busted. No biggie, stuff gets broken in shipping all the time. When I returned it to the store to get suitable replacement, the sales manager ((the receipt said Steve, and who had not appeared to have shaved or trimmed himself in several days) said "ok, give me the card you used." I replied "i'm not paying any extra," to which he said "Nope, I have none till Thursday (5 days). Have a good night." I left in a huff (admittedly.) When I checked my account from my smartphone, I went back into the store. I was told "Oh yeah, that'll take up to to 2 weeks to go back into your account...Don't slam my door on the way out." Now I'm out of the parts and the money. If he had offered an alternative, I would have jumped (probably even for a worse product.) I was very disappointed with the way this store's "Management" dealt with their issues. I probably will still do some business (though as little as possible) with Pepboys, though it will never again be at this store.

The manager will talk down to you like you are scum, his name is Butch and he is a bumbling moron. Wanted to have a transmission fluid change done on a Saturday and they told me I'd have to leave my car for the day.

This place makes me angry. I don't know what the problem could be other than the employees. Selection and price gets a thumbs up. The knowledgeableness of the workers does not exist. One employee approached me about "giving me a discount" in return for compensation he could pocket. Checkout can take anywhere from 5-15 minutes if there is someone ahead of you. Awful.