Sears Parts & Repair Center

I hired Sears to repair my gas dryer. The appointment online was exceptionally friendly and helpful. They were able to find an appointment to fit my schedule.

The tech was able to diagnose the problem within two minutes and direct me to the person I needed to effectuate the repairs. Additionally, he showed me a trick to confirm whether the repair had indeed been fixed. He was honest, reliable, trustworthy, accurate, on time, and efficient.

Initially, I hired another company because I thought Sears would be more expensive. Was I wrong! The other company charged more and failed to fix the problem.

I won't make this mistake again. Go straight to Sears to get the job done right the first time and get back to your life. I highly recommend them!

The Union plumber Ryan can out to install a new 75 gallon hot water heater. In the process, he charged me for an additional worker a fee of $110, he charged me $139 to remove and re-install my existing recirculation pump, which he broke when re-installing the pump. He said it was old and needed to be replaced for $500 extra. He returned and disconnected my pump so it doesn't work.
I have filed three complaints (18191,18193 and 18426) with Sears and recently a damage complaint 253736.
Nothing has been resolved with Sear's contract plumbers Union.
What happen to the saying if you broke something you are held responsible to repair it.
I have had Sears maintenance contracts for over ten years and until now have been extremely satisfied.
Union plumbing some be fired They are not customer oriented.

Our technician was terrific. He came at the top of the hour and was quick to diagnose and fix. We asked to have the dryer cleaned of lint and we would not have known if it needed it or not...he said no and we were not charged. Honest, fair and quick. Very very happy!

The technician, James, maintained good communication on the scheduled repair day and showed up at the appointed time. He was also very pleasant. Those two things said, everything was downhill from there. Since the washer was under a Sears protection agreement, we called Sears when our Whirlpool washer started making an odd clicking sound for 20 - 30 seconds after the tub filled for wash or rinse, but before the agitator would start. It did not do this when the washer was new. We recorded the noise and played it for him so he would know what we were talking about. He ran his diagnostic and said that the washer "didn't throw a code". I guess to him that meant there was no problem, even though the clicking was obvious during his diagnostic. His suggestion was to "wait until the clicking noise is louder or doesn't stop or we start hearing a grinding noise. Then call Sears and request a repair tech." So Sears did nothing for us and we still have the odd clicking to deal with. We're not the least bit happy about this.

The Sears equipment repair service technician (Rikki) was outstanding. He conducted my annual maintenance inspection on my Sole 85 treadmill with perfection. When Rikki finished , my treadmill was running like new money. RWA

I had a problem of something became loose in my washer, and made a loud noise in the wash cycle. The repairman had to come out twice to repair the problem, and is now working great. The repairman was professional, and apologized for the inconvenience. He assured me that he had taken extra precaution that this problem would no longer occur.

Called to have a water dispenser on my refrigerator repaired. Tech came out during the scheduled time frame. He called about 30 minutes prior to showing up to confirm he was on his way. He made the repair quickly and it's been working great since.

The air conditioner was accessed quickly and the problem was solved within a short time. The part needed was picked up and
we had our air conditioner working in an hour. Great service and knowledge of the appliance.

The Sears refrigerator repair man who repaired our refrigerator leak was prompt, very efficient, knowledgeable, and friendly.

They don't even deserve 1 star. Negative 5 stars would be them. They have scheduled to come out 6 times but have only been out 4 , the other 2 appts were no show no call. They have replaced 3 different parts and the machine still does not work.