Desert Radiology - Palomino

I spent 30 mins on the phone yesterday and another 1.5 hours today trying to schedule an appointment for a needle biopsy. My doctor faxed the order to them yesterday like they had asked and then again today and they still kept saying they could not schedule my appointment because it had to be sent electronically only their electronic system was not working. Finally HCPNV my doctor's office had to call and force them to schedule my appointment because they kept giving me the run around. I spoke to 3 different people and received 3 different excuses why they could not schedule my appointment with the order they had asked be faxed to them from my doctors office. And the kicker is they did not care whether I ever got an appointment and this biopsy is to find out if I have cancer in my neck. If your insurance will allow you to go somewhere else I would suggest that you do.

They mailed me a bill which I got and paid. Then somehow had wrong address in system and decided I owed more money and sent additional bills to wrong address. I can't pay what I don't get. They never called - just put my account out for collection and trashed my credit. Then they could not explain why I had to be billed for additional payment. I will never go again. Very very very poor customer service. BEWARE.

I just spent ten minutes trying to set up an ultrasound appointment at the Palomino Ln. office. The woman I talked to kept trying to prescribe me an extra procedure. It was ridiculous. She also kept asking me why I've never been there before and why I want to go there now. The whole thing was totally idiotic.