Edwards Transmissions - Keystone

Not at all satisfied with the service I received at the Michigan Road location. Took my car in to have the free diagnostic test ran. Later on that day I received a call saying that to really find out the problem they would need to run more test and that it would be 105.00. Sure anything to get the car running right. About 2 hours later I received another call saying the car was ready for pick up. When my boyfriend and I got their, we was informed that it was my "throttle body" and that they could not fix the problem because it required the part being programmed so I would most likely need to go to a deal. At this point and time I was okay with the results, I had got a tune up, changed my pedal position sensor, and even my 02 senors and the car was still acting crazy. I was just happy to know what was wrong. My boyfriend found a mom and pop shop, I showed them the paper for the test I received at Edwards and asked could they perform the work. They did. Come to find out my throttle body was fine, it was a clogged catalytic converter. Do good job Edward on getting a free 100.00. When I called and told them about my experience,all they did was down the shop who got my car back running. WILL NOT RETURN HERE EVER AGAIN.

rich was very informative and helpful, i felt like he genguinely cared about me and my car which is more than i can say for some places i've been to in the past. you've got a new customer rich!

man I was freaking out when I brought my car in but it turns out it was just a wheel bearing. I respected the fact that edwards fixed what was wrong and ONLY fixed waht was wrong, they didnt' try to upsell me on a bunch of crap and for that I'll be back when I need more work, thanks edwards!

they did pretty good work, i had to take it back once but after that it has been fine

I really don't have any complaints about the work that edwards did, the car has been running great since they fixed it and I haven't had a single issue so far.

It was really nice to have a mechanic around like buddy that seems to know everything there is to konw about cars lol. He explained a lot to me on my ride home from the shop and was always available to talk to whenever I called in. Thanks again buddy you put my mind to ease with all your answers!

Hey rich thanks for explaining all the repairs that needed to be done to my vehicle. I thought that it definitely had a transmission problem I couldn't believe that it was actually the wheel bearings lol! The car is running great now thanks again :)

thanks again marty for fixing the car so fast, thankfully it was just that prindle piece that was causing the car to act like that lol I sure dodged a bullet there@! It was nice that I was able to bring my car in and have it fixed in the same day, that doesn't happen often!

I was amazed at how well the southport road store is run. I have heard some bad reviews about them so I'm not going to lie I was skeptical about going to them but I'm glad I did. Marty and greg instantly greeted me as I walked through the door and even though they were busy they made sure i was taken care of right away. Greg offered me a ride home and within a few hours marty was calling me to tell me the diagnostic results of my car. It ended up that I did need a transmission which was a bummer but they fixed it at a cost that I could afford although i didn't want to lol and they made sure to explain the warranty so if I ever have any issues I can take it bac kto them!

Rich at the keystone location was a great help when I needed to get my car fixed. He was super friendly and was able to find some cheaper parts to fix my car to keep the cost down which meant to world ot me. I'll definitely be going back to rich for anything else I ever need for my car and you should too!