Find a business

        More Info

        General Info
        Whitmarsh has been a local business on Cape Ann since 1913. We provide quality service and focus on giving value to our customers. The owner, Bob Whitmarsh is certified in Historic Preservation and specializes in decorative period hardware. Our inventory is extensive for the largest selection of lock and door hardware designs and finishes. We sell, service, and install safes to protect against burglary and fire. Whitmarsh Lock & Safe services include rekeying, repair and installations. We have a 100% guarantee on our products and workmanship!
        Email
        BBB Rating
        A+
        BBB Rating and Accreditation information may be delayed up to a week.
        Extra Phones

        TollFree: (800) 696-1913

        Services/Products
        Domestic Car Keys, Master Key Systems, Mul-T-Lock, REKEYING, lockouts, Estimates, Bonded, Automotive, Custom Lock Installations Safe and Vault Services Lock Sale Hardware Lock Replacement Door and Window Repair Dead Bolt Installation Keyless Entry Systems, Hardware Installation, Locksmith Services, Keys Made, Safes, Safe & Vault Time Clock Service, Repair, Full Service Locksmith, Home, Foreign Car Keys, High Security Locks, Auto Locks, Deadbolts, BUSINESS/COMMERCIAL, Readbolts, Decorative Hardware, House Key, Security Locks, Door Closers, Safes, Locks, High Security Locks.
        Brands
        Adams Rite, Arrow, Baldwin, EMTEK, Kwikset, Medeco, Mul-T-Lock, Multilock, Quckset, Schlage
        Payment method
        amex, discover, master card, diners club
        Accreditation

        Safe & Vault Technicians Association

        Other Link

        http://whitmarshlock.com

        Categories
        Locks & Locksmiths, Locks & Locksmiths-Commercial & Industrial, Safes & Vaults, Safes & Vaults-Opening & Repairing
        Provided by

        Reviews

        Hi there!
        Rate this business!
        What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
        Click to Rate
        BO
        Bo O.

        11/14/2014

        Overall

        This company does not operate on the up and up, and customer service or satisfaction is clearly not a top priority. I called Whitmarsh to inquire about getting a new set of keys to my safe. They came out for their "estimate" and charged me $100 - desperate, I agreed and paid. He called back to state that a new set of keys could be ordered and delivered in a week for an additional $20. Three months later I am still waiting for these keys. I called to ask him how to expedite or cancel this and his tone changed to one of inconvenience, disrespect and disregard for me as his customer.



        I usually don't take the time to post these sort of reviews but I was so surprised and disappointed by my experience with a company that I felt compelled to let others who may consider them know.

        Helpful(0)Flag

        Details

        Phone: (978) 283-7057

        Address: 2 Blueberry Ln, Gloucester, MA 01930

        Website: http://whitmarshlock.com