C.R.I.S. Camera Services

I am newly transferred to the Phoenix area by my company, advanced amateur photographer, and a discriminating consumer of the old school who will hold a company to the highest standards of performance and service.

I also happen to be a fair judge and will go out of my way to praise excellent service.



A call to the customer service department for a preliminary review and initial information about their services was a real turn-off.



The representative had no technical knowledge. She offered sloppy information, sounded like a kid, refused to put me in touch with a knowledgeable spokesperson, acted like they were in control of the entire transaction from beginning to end. The only thing that was missing was the chewing gum.



Later, a voice message to management went unanswered - possibly screened and deleted by the same employee.



Admittedly, this opinion is based on a first impression, but I consider first impressions crucial to a business relationship.



I believe this company is over-rated. It is regrettable that a major photographic manufacturer has awarded them the responsibility of being and authorized service center.



This company has failed my white glove test.



Upon further research, I was informed by a mature camera salesperson of at least two other expert camera repair establishments in town with long history in the business and great reputation which would probably be meeting and exceeding my exacting high standards.



J.P.